'''Start over erases everything you have logged and puts you back at the beginning.''' Your account stays, your subscription stays, and your health record is gone.
'''There is no undo, no grace period and no trash to recover from.''' That is deliberate: you asked for a clean start, and a clean start that could be un-done is not one.
== What goes ==
Everything you have logged. Food, weight, water, activity, workouts, vitals, measurements, photographs, cycle entries, medications, protocols, check-ins, habits, reminders, goals, coach conversations, reports.
'''Your encryption key is destroyed last''', which makes anything encrypted that somehow outlived its deletion unreadable rather than merely deleted.
== What stays ==
- '''Your account''': username, profile, forum posts, friends, messages.
- '''Your subscription''', including a family plan and a founding-member grant. Erasing your log does not take away access you paid for.
- '''The record that you accepted the health agreement.''' That is a compliance record rather than something of yours to discard.
== Doing it ==
'''You › Preferences › Start over.'''
The screen lists what goes and what stays, and then asks you to '''type ERASE''' rather than tap a button. A confirmation you can hit by accident is not a confirmation for something with no undo.
Afterwards you land at the start of setup, as a new member of the health side with an account you already have.
== Export first ==
Once it is gone there is nothing to export.
'''Take a copy first''' if there is any chance you will want it: [[exporting-your-data|Exporting your data]] hands you everything, and [[exporting-your-training|Exporting your training]] hands you every set.
== This is not deleting your account ==
Three different things, and it is worth knowing which one you want:
- '''Start over''' erases your health log. Account and subscription stay.
- '''[[deleting-your-account|Deleting your account]]''' removes everything, and is scheduled 30 days out so it can be stopped.
- '''[[data-export-and-privacy|Withdrawing consent for a feature]]''' stops that feature collecting from that moment, and leaves everything else alone.
== Related ==
- [[deleting-your-account|Deleting your account]]
- [[exporting-your-data|Exporting your data]]
- [[your-data-screen|Your data screen]]
- [[your-data-and-privacy|Your data and privacy]]
- [[onboarding-and-first-setup|Onboarding and first setup]]
- [[the-legal-documents|The legal documents]]
[[Category:Account]]
'''Start over erases everything you have logged and puts you back at the beginning.''' Your account stays, your subscription stays, and your health record is gone. '''There is no undo, no grace period and no trash to recover from.''' That is deliberate: you asked for a clean start, and a clean start that could be un-done is not one. == What goes == Everything you have logged. Food, weight, water, activity, workouts, vitals, measurements, photographs, cycle entries, medications, protocols, check-ins, habits, reminders, goals, coach conversations, reports. '''Your encryption key is destroyed last''', which makes anything encrypted that somehow outlived its deletion unreadable rather than merely deleted. == What stays == * '''Your account''': username, profile, forum posts, friends, messages. * '''Your subscription''', including a family plan and a founding-member grant. Erasing your log does not take away access you paid for. * '''The record that you accepted the health agreement.''' That is a compliance record rather than something of yours to discard. == Doing it == '''You › Preferences › Start over.''' The screen lists what goes and what stays, and then asks you to '''type ERASE''' rather than tap a button. A confirmation you can hit by accident is not a confirmation for something with no undo. Afterwards you land at the start of setup, as a new member of the health side with an account you already have. == Export first == Once it is gone there is nothing to export. '''Take a copy first''' if there is any chance you will want it: [[exporting-your-data|Exporting your data]] hands you everything, and [[exporting-your-training|Exporting your training]] hands you every set. == This is not deleting your account == Three different things, and it is worth knowing which one you want: * '''Start over''' erases your health log. Account and subscription stay. * '''[[deleting-your-account|Deleting your account]]''' removes everything, and is scheduled 30 days out so it can be stopped. * '''[[data-export-and-privacy|Withdrawing consent for a feature]]''' stops that feature collecting from that moment, and leaves everything else alone. == Related == * [[deleting-your-account|Deleting your account]] * [[exporting-your-data|Exporting your data]] * [[your-data-screen|Your data screen]] * [[your-data-and-privacy|Your data and privacy]] * [[onboarding-and-first-setup|Onboarding and first setup]] * [[the-legal-documents|The legal documents]] [[Category:Account]]
