If you search for a food and the list under the search box stays empty, a few quick checks get you logging again. Searching and logging food are part of every plan, including Loopa Basic.
== Update Loopa first ==
The quickest fix is the newest version of the app.
- '''Android:''' open Google Play, search for Loopa, and tap '''Update''' if it is offered.
- '''iPhone:''' open the App Store, tap your profile picture, and update Loopa from the list.
In the current version, results appear right under the search box as you type, with the rest of the Food screen below them, so you can scroll straight to the food you want.
== Type two letters, then press Search ==
Results start at two letters. As you type, Loopa searches the foods it already holds, which is fast and works with no signal. Pressing '''Search''' on your keyboard asks every source, including the brand and restaurant catalogues, so a branded or restaurant item often appears only after you press it. [[food-search|Food search]] explains the two kinds of search.
== What the message under the search box means ==
- '''Nothing saved matches''' your words '''yet. Press Search to look further.''' Loopa has only looked at the foods it already holds. Press '''Search''' to ask everywhere.
- '''No match for''' your words. Every source was asked. Try a simpler or more general name, such as "grilled salmon" rather than a full recipe title, or check the spelling.
- '''Couldn't search. Nothing saved on this phone matches that yet.''' Your phone could not reach Loopa. Check your connection and tap '''Try again'''.
- '''Offline. Showing foods saved on this phone.''' You are seeing foods you looked up before. Reconnect to search for something new.
== A new account starts with an empty list ==
Before you type, the space under the search box shows foods you have logged recently. On a new account there are none yet, so it is blank. That is expected and changes after your first log: from then on, your recent foods are there for one-tap logging.
== Other ways to add a food ==
- '''Scan a barcode''' from the Food screen. See [[barcode-scanning|Barcode scanning]].
- '''Not sure what it's called? Browse foods''' opens the food catalogue by category. Choosing a category runs a search for you.
- An '''Estimate with AI''' button appears when nothing matches. It fills in the calories and macros from the name. See [[estimate-a-food-with-ai|Estimate a food with AI]]. Estimating is part of Loopa Premium.
== Still stuck? ==
Post in the Help forum in the Loopa community with the food you searched for, your phone model, and a screenshot of the screen. That gives the support team what they need to sort it out quickly.
If you search for a food and the list under the search box stays empty, a few quick checks get you logging again. Searching and logging food are part of every plan, including Loopa Basic. == Update Loopa first == The quickest fix is the newest version of the app. * '''Android:''' open Google Play, search for Loopa, and tap '''Update''' if it is offered. * '''iPhone:''' open the App Store, tap your profile picture, and update Loopa from the list. In the current version, results appear right under the search box as you type, with the rest of the Food screen below them, so you can scroll straight to the food you want. == Type two letters, then press Search == Results start at two letters. As you type, Loopa searches the foods it already holds, which is fast and works with no signal. Pressing '''Search''' on your keyboard asks every source, including the brand and restaurant catalogues, so a branded or restaurant item often appears only after you press it. [[food-search|Food search]] explains the two kinds of search. == What the message under the search box means == * '''Nothing saved matches''' your words '''yet. Press Search to look further.''' Loopa has only looked at the foods it already holds. Press '''Search''' to ask everywhere. * '''No match for''' your words. Every source was asked. Try a simpler or more general name, such as "grilled salmon" rather than a full recipe title, or check the spelling. * '''Couldn't search. Nothing saved on this phone matches that yet.''' Your phone could not reach Loopa. Check your connection and tap '''Try again'''. * '''Offline. Showing foods saved on this phone.''' You are seeing foods you looked up before. Reconnect to search for something new. == A new account starts with an empty list == Before you type, the space under the search box shows foods you have logged recently. On a new account there are none yet, so it is blank. That is expected and changes after your first log: from then on, your recent foods are there for one-tap logging. == Other ways to add a food == * '''Scan a barcode''' from the Food screen. See [[barcode-scanning|Barcode scanning]]. * '''Not sure what it's called? Browse foods''' opens the food catalogue by category. Choosing a category runs a search for you. * An '''Estimate with AI''' button appears when nothing matches. It fills in the calories and macros from the name. See [[estimate-a-food-with-ai|Estimate a food with AI]]. Estimating is part of Loopa Premium. == Still stuck? == Post in the Help forum in the Loopa community with the food you searched for, your phone model, and a screenshot of the screen. That gives the support team what they need to sort it out quickly.
