If your account has been suspended or banned, you can appeal it. A person reads every appeal, and approving one lifts the restriction automatically.
If you are suspended
You still have an account and can still sign in. Loopa shows you the suspension page with the reason and the date it ends.
Open /suspended, or follow the notice you were shown.
Write your appeal. Up to 4,000 characters, which is far more than most need.
Submit.
The reason recorded against your account is attached to the appeal automatically, so the moderator reading it sees what you are answering.
If you are banned
A ban ends your session, so there is nothing to sign in to. The appeal form is public.
Open /banned.
Enter the email address on the account and write your appeal.
Submit.
The confirmation is deliberately vague: "if the account is eligible, your appeal has been recorded." It says the same thing whether or not an account with that address exists, so the form cannot be used to find out who has an account here.
Anyone can in principle file an appeal for somebody else's account. That is safe because an appeal is only ever a request, and a moderator reviews every one before anything is restored.
One at a time
You can have one appeal open at a time. Submitting while one is pending tells you so rather than filing a second.
That is not a punishment. Two appeals for the same decision compete for the same reviewer and neither says anything the other did not.
What happens next
A moderator reads it and either approves or denies it.
- Approved lifts the suspension or ban straight away.
- Denied leaves it in place.
You are told either way, with a notification. An approved appeal points you back to your dashboard; a denied one points at your appeal so you can see the decision.
Writing one that helps
- Say what happened rather than how you feel about it. The moderator was not there.
- Answer the reason given. It is attached to your appeal and it is what they are checking.
- Point at specifics. A thread, a date, a message.
- One appeal is enough. Length is not the thing that gets read carefully.
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